Make a warranty claim

If you haven’t yet registered to activate your product's warranty, you must do that first. Please click here.

If you have encountered an issue with your product, and have registered its warranty, please fill out our product support form below, and we’ll be in touch to advise how we can help.

1. Your details

First name

First name*

Last name

Last name*

Address line 1

Address line 1*

Address line 2

City

City*

County

County*

Postcode

Postcode*

Country

Country*

Choose country
England
Scotland
Wales
Northern Ireland

Email address

Email address*

Telephone number

Telephone number*

2. Your Product

Brand

Brand*

Perrin & Rowe
Shaws of Darwen
Victoria + Albert Baths

Product name

Product name*

Product code

Product code*

This will be the full product code found on your invoice

Product finish

Product finish*

Date of purchase

Date of purchase*

Serial number

Where can I find my serial number?

3. Proof of purchase

Proof of purchase

4. Installation Information

Date of Installation

Date of Installation*

Was your product installed by a professional?

Was your product installed by a professional?*

Approximate water pressure

Low, medium or high

Is the product connected to your water system?

Do you have a water softener or filtration system?

Yes/ No

If yes, what type?

Combi Boiler/ Gravity Fed/ Unvented

5. Tell us what's gone wrong, so we can diagnose the problem

When did the issue start?

When did the issue start?*

Describe the issue

Describe the issue*

i.e. dripping, low flow, finish issue, leak, temperature fluctuation

Is the issue constant or intermittent?

Is the issue constant or intermittent?*

Have you tried any troubleshooting?

Have you tried any troubleshooting?*

i.e. cleaning the aerator, replacing seals, flushing system

Has the product been repaired before?

Has the product been repaired before?*

Is the product still installed?

Is the product still installed?*

6. Photos or videos

Upload a file (Pictures really help us understand the issue more quickly. Please provide, if you can: close-up photos or a video of the problem; a wider photo of the product in place; if relevant, a photo of the pipework or installation area

Before you send us your claim, please confirm the following:

The product has been used correctly, and as intended.

The details provided are accurate to the best of your knowledge.

You understand that the product may require inspection or further checks by our technical and/or quality teams.

I understand that warranty support typically begins with troubleshooting and the supply of replacement parts, and that product replacement is ‘only considered’ if a fault cannot be resolved through these initial steps.

I confirm that the filters for this product have been replaced in line with the recommended schedule (typically every 6 months) using genuine Perrin & Rowe filters, and I understand that this may be verified using my purchase or subscription records with Perrin & Rowe.

For Perrin & Rowe claims only